Shipping policy
Shipping of Purchases:
All orders placed before 12pm EST will be shipped same day Monday to Friday. All orders placed after 12pm EST will be shipped the following business day. This excludes weekends and holidays.
Shipping Carrier and Tracking Delivery:
All orders shipped to a Canadian or US address using our free shipping option are sent via Canada Post Standard Shipping.
At checkout, customers will also have the option to select Canada Post, Purolator, or USPS for their preferred paid shipping method.
A tracking number will be sent to the email address used at checkout. It is the purchaser’s responsibility to ensure that all shipping and contact information is entered correctly. Lash X Brow Studio is not responsible for any lost, stolen, or misplaced packages once an order has been shipped.
Please note that if any packages are returned to us as undeliverable (e.g., incorrect or incomplete address), we will refund the cost of the products minus a 20% restocking fee as well as the cost of shipping.
Shipping Rates:
Free standard shipping (5-10 business days) on Canadian orders over $200
At checkout, customers will have the option to select Canada Post, Purolator, or USPS for their preferred paid shipping method. Rates will vary as they are based on customer’s address and the weight and dimensions of the order. More details such as expected turnaround time for each option will be displayed at time of checkout.
About Local Pickup:
What You Need to Do:
- Call us at 519-802-8679 before heading to the studio.
- Set up a pickup time.
We are located at the Dunsdon Plaza. Address of pickup location is 241 Dunsdon Street, Brantford ON. All orders must be picked up within 5 business days from date of purchase.