Refund policy

Refunds or Exchanges

Products – Due to the nature of the products being sold, there are no refunds or exchanges.  All sales are final.

Courses – All sales are final as students are provided with immediate access to the course and its contents after purchase. 

 

Returning Items

Please inspect your order upon arrival and contact us within 1 day of receiving your package, to notify us if the item is defective, damaged or you received the wrong item.  All items need to be returned within 14 days of receipt and you will be responsible for the shipping charges unless the return was a result of our error (ex: wrong item sent). Items must be returned unopened and in the same condition they were sent (in the original packaging).  Please do not send us the item until you have contact Lash X Brow Studio and have been asked to return the item.

Email: info@lashxbrowstudio.com

 

Return Address – we will provide you with the return mailing address and any applicable instructions for the return.

You will receive an email to notify you that we have received your returned item as well as confirmation that your payment (full or partial) was refunded.  All refunds will be applied to the original method of payment. Please note that it can take 3-5 business days for you to see the credit. After this time, if you haven’t received your refund, please contact your bank or credit card provider.

 

Amendments or Cancelation of Purchase

We will accept changes or cancelation of the purchase provided that the order has not been processed.  Once the order has been processed and a shipping label has been created we will not accept changes to the order.