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FAQ

Cancelation, Reschedule and Late Policy

For Laser Hair Removal Appointments:


Deposits are non-refundable or transferrable. Due to the upfront costs to the business this is not negotiable. 


For Service Appointments, excluding Laser Hair Removal:


We allow up to 24 hours for cancellation or reschedule of your appointment to avoid any fees. 

Please make sure to arrive on time.  We will not be able to accommodate your appointment if you are more than 10 minutes late as we schedule our appointments back to back and may not have sufficient time to complete your treatment. 


Deposits are non-refundable but can be transferred a maximum of 1 time to a new appointment date and time if 24 hour notice is provided. 


We take deposits for some services or at the discretion of the business if a client has not shown up for an appointment more than once.  


For services with no deposits, there is a $15 fee if your appointment is missed, there is a no-show, or we had to cancel your appointment due to lateness.  The outstanding balance of these fees will show up on your next visit when you cash out.  


For  One-on-One or Group Training Sessions please note the following:


Deposits for training are non-refundable. Due to the upfront costs to the business (set-up, printing materials and to block off designated time for the training), this is not negotiable. 

Thank you for your business.
Lash X Brow Studio

Payment Options

We accept Visa, Mastercard, Amex, Debit/Interac and Cash.

WE DO NOT ACCEPT E-TRANSFERS

Refunds & Exchanges

Due to the nature of the services/products and courses being sold, there are no refunds or exchanges.  All sales are final. If you experience any concerns with the service or products you received, you must notify us within 24 hours.

Do you have parking?

Yes! We are located at the Dunsdon Plaza in Brantford and we have tons of free parking.

Do you sell gift cards?

Yes! In order to purchase a gift card simply come into the studio during retail hours. Gift Cards are non-refundable and must be paid for and picked up in person.

Do you have a loyalty or referral program?

We have both!  Make sure to ask us about our programs during your visit to make sure you benefit from available programs.

Is your services available to everyone?

Absolutely!  Our services are available to everyone. Pease note, that some services (example: Laser Hair Removal or Permanent Makeup) does have minimum age requirements. You can reach us at 519-802-8679 if you have any questions about which services have a minimum age requirement.

Polices and General Information: FAQ
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