FAQ

Cancelation, Reschedule and Late Policy

​Securing Your Appointment

• Some services require a $25 deposit to secure your appointment.

• Other services do not require a deposit but do require a valid credit card on file at the time of booking.

• Free consultations require a credit card on file to secure the appointment.

• Deposits are applied toward your service total at your appointment.

• Credit cards are not charged at the time of booking unless a cancellation fee applies.

Cancellation & Rescheduling Policy

• Appointments may be canceled or rescheduled up to 48 hours in advance with no penalty.

• Cancellations or reschedules made within 48 hours of the scheduled appointment will result in:

  • Forfeiture of the $25 deposit, or

  • A charge of 50% of the scheduled service cost for appointments booked with a credit card on file, or

  • A $15 fee for free consultations that are late-canceled or missed.

No-Shows & Late Arrivals

• Failure to attend your appointment without notice will be treated as a no-show and subject to the applicable fees outlined above.

• Clients who arrive significantly late may have their appointment shortened, rescheduled, or canceled at the discretion of the studio, with applicable fees applied.

Why This Policy Is in Place

Due to a recent increase in no-shows and last-minute cancellations, we are often left with gaps in our schedule that cannot be filled on short notice. These gaps directly impact our ability to cover essential costs such as staff wages and operational expenses, which are necessary to keep our team employed and our services running smoothly.

​

This policy helps us respect our artists’ time, maintain availability for committed clients, and continue delivering the level of service you expect.

​

We appreciate your understanding and thank you for supporting Lash X Brow Studio.

For One-on-One or Group Training Sessions please note the following:

Deposits for training are non-refundable. Due to the upfront costs associated with training—including preparation, printed materials, and reserving dedicated educator time—training deposits cannot be refunded under any circumstances.

​

We appreciate your understanding, as this allows us to properly prepare and deliver high-quality training experiences.

​​

Lash X Brow Studio